Refund policy
Return & Exchange Policy
We accept returns within 30 days of the date your order is delivered.
Return Eligibility
To qualify for a return, items must be:
- In the same condition as received
- Unworn, unwashed, unaltered, and stain-free
- With all original tags attached
- In the original packaging
- Accompanied by proof of purchase
Items that do not meet these requirements will not be accepted.
How to Request a Return
To initiate a return, please contact us at:
📧 rosie.rodriguez@gmail.com
Once your request is approved, you will receive instructions on how and where to send your item.
Note: Returns sent without prior approval will not be accepted.
Return Shipping
Customers are responsible for:
- Return shipping costs
- Any applicable customs duties or fees
Store Credit Policy
All approved returns will be issued as store credit only.
We do not offer refunds to the original form of payment.
Exchanges
To exchange an item:
- Submit a return request
- Receive your store credit after approval
- Use the credit to place a new order
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
The following items are not eligible for return:
- Sale items
- Gift cards
- Custom or personalized items
- Personal care products
